RoboCat Casino Responsible Gambling

RoboCat casino is committed to providing a gambling environment that supports informed, controlled play. Gambling is an activity that carries real risk — financially and personally — and the platform provides tools and information to help players stay in control. This page outlines the responsible gambling tools available at RoboCat casino, how to use them, and where Australian players can find independent support if needed.

If you are concerned about your own gambling behaviour or that of someone close to you, support is available. Resources are listed at the bottom of this page.

Who can gamble at RoboCat casino

RoboCat casino is strictly for players aged 18 and over. An 18+ indicator is displayed at the base of the registration screen. Age verification is part of the KYC process applied to all accounts. If our verification process identifies that an account holder may be under 18, the account is suspended and winnings are not paid out pending investigation.

Players who are experiencing financial hardship, are self-excluded from gambling services, or are accessing the platform in breach of local laws are not permitted to hold an account.

Recognising problem gambling

Gambling problems can develop gradually and are not always obvious at first. The following signs may indicate that gambling is becoming harmful:

• Spending more time or money gambling than you intended or can afford
• Chasing losses — continuing to gamble to try to recover money already lost
• Gambling interfering with work, study or relationships
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable or preoccupied when not gambling
• Concealing gambling activity from family or friends
• Gambling as a response to stress, depression or personal problems
• Feeling unable to stop or cut back despite wanting to

If you recognise any of these patterns in your own behaviour, the responsible gambling tools below and the support organisations listed at the bottom of this page can help.

Responsible gambling tools at RoboCat casino

RoboCat casino provides a range of tools to help players manage their gambling activity. These are accessible through the account settings or by contacting support via the Social Chat button. Tools available include:

Deposit limits

Players can set daily, weekly or monthly deposit limits to cap the amount that can be added to their account within a defined period. Once a deposit limit is set, it takes effect immediately. Requests to increase a limit are subject to a cooling-off period before taking effect — decreases apply immediately. Setting a deposit limit is one of the most direct ways to control gambling spend over time.

Session limits

A session time limit allows players to cap the length of a single gambling session. When the limit is reached, a notification appears and the session ends. This tool is useful for players who find that time passes unnoticed during extended play sessions.

Reality checks

Reality check notifications can be set to remind players of how long they have been playing at regular intervals during a session. These prompts provide an opportunity to pause, review the session and decide whether to continue or stop.

Loss limits

A loss limit caps the total amount a player can lose within a defined period (daily, weekly or monthly). Once the limit is reached, further play is suspended until the period resets. Loss limits are a direct financial control tool for players who want to set a ceiling on what they are prepared to lose.

Cool-off period

A cool-off (or cooling-off) period temporarily suspends gambling activity for a defined period — typically 24 hours, 48 hours, one week or one month. During a cool-off period, the account remains open but gambling is not possible. This is useful for players who want a short break without fully closing their account.

Self-exclusion

Self-exclusion allows players to block access to their RoboCat casino account for a defined period, or permanently. During self-exclusion, the account is suspended, promotional communications are stopped, and re-registration attempts are blocked. To request self-exclusion, contact RoboCat casino via the Social Chat button or Help Centre. Self-exclusion takes effect as quickly as possible following the request — do not wait if you feel you need to stop immediately.

Australian players seeking a broader self-exclusion solution can use BetStop — the National Self-Exclusion Register operated by the Australian Communications and Media Authority (ACMA). BetStop allows players to self-exclude from all licenced interactive wagering services in Australia simultaneously. Visit betstop.gov.au to register.

Account closure

Players who wish to close their RoboCat casino account permanently can request this through the Help Centre or Social Chat. Account closure is separate from self-exclusion — a closed account cannot be reopened by the player. Any remaining balance will be processed for withdrawal prior to closure in accordance with standard cashout procedures.

Gambling and your finances

Gambling should only ever be funded from disposable income — money that is not needed for rent, bills, food or other essential expenses. RoboCat casino's AUD cashier supports deposits from as low as AUD 15 (Neosurf, Cash2Code, Jeton) and the minimum qualifying deposit for the Bonus Crab mechanic is AUD 17. These low entry points are designed for recreational play at a scale the player chooses — they are not a prompt to deposit more than is comfortable.

If gambling is affecting your financial situation, contact a financial counselling service. In Australia, the National Debt Helpline (1800 007 007) provides free financial counselling to people in financial difficulty.

Protecting other people

Minors

If you share a device with someone under 18, take steps to prevent them from accessing RoboCat casino. This includes logging out after each session, not saving your password in the browser, and enabling parental controls on shared devices. RoboCat casino is an adults-only platform and any attempt by a minor to register is a violation of our terms.

Concerned about someone else

If you are worried about a family member or friend's gambling behaviour, the support organisations listed below provide guidance for friends and family as well as for people experiencing gambling problems directly.

Support organisations for Australian players

The following organisations provide free, confidential support for people affected by gambling problems in Australia:

• Gambling Help Online: gamblinghelponline.org.au — 24/7 online chat and phone support. Call 1800 858 858 (free, 24 hours).
• Gamblers Anonymous Australia: ga.org.au — peer support meetings and online resources for people affected by problem gambling.
• BetStop (National Self-Exclusion Register): betstop.gov.au — self-exclude from all licenced Australian interactive wagering services simultaneously.
• Lifeline Australia: 13 11 14 (24/7) — crisis support and suicide prevention. Available if gambling-related stress is affecting your mental health.
• Beyond Blue: 1300 22 4636 — mental health support including anxiety and depression, which can be associated with problem gambling.
• National Debt Helpline: 1800 007 007 — free financial counselling for people experiencing financial difficulty related to gambling or other causes.

Our commitment

RoboCat casino provides gambling as an entertainment product. The platform is not a source of income and outcomes are determined by random number generators and live dealer results outside the player's control. We encourage all players to approach gambling as leisure activity with a pre-decided budget, to use the limit tools available, and to reach out to support services without hesitation if play feels out of control. The Social Chat and Help Centre are available at all times for players who need to access account controls or discuss a concern.

FAQ

How do I set a deposit limit at RoboCat casino?

Deposit limits can be set through your account settings or by contacting support via the Social Chat button. Once set, a limit takes effect immediately. Requests to increase a limit are subject to a cooling-off period before the increase is applied.

How do I self-exclude from RoboCat casino?

Contact RoboCat casino via the Social Chat or Help Centre and request self-exclusion. Specify the period (or request permanent exclusion). The account will be suspended and marketing communications stopped as quickly as possible. Australian players can also use BetStop (betstop.gov.au) to self-exclude from all licenced AU wagering services simultaneously.

What is BetStop and how does it work?

BetStop is Australia's National Self-Exclusion Register, operated by ACMA. Registering with BetStop blocks you from all licenced interactive wagering services in Australia at once — it is a broader tool than self-excluding from a single platform. Visit betstop.gov.au to register for free.

Where can Australian players get help for problem gambling?

Gambling Help Online (1800 858 858, gamblinghelponline.org.au) is available 24/7 and provides free phone and online chat support. Gamblers Anonymous (ga.org.au) offers peer support. Lifeline (13 11 14) and Beyond Blue (1300 22 4636) can assist where gambling is affecting mental health.

Can I close my RoboCat casino account permanently?

Yes. Contact the Help Centre or Social Chat to request permanent account closure. Any remaining balance will be processed for withdrawal before the account is closed. A closed account cannot be reopened.

What should I do if I think I have a gambling problem?

If you are concerned about your gambling, the most immediate steps are to set deposit and loss limits on your account, request a cool-off period or self-exclusion via Social Chat, and contact Gambling Help Online on 1800 858 858 for confidential support. You do not need to be certain you have a problem to reach out — early contact with a support service is always appropriate.